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We use standard project management processes in order to manage the work we do with our clients and if required by the client we include a Project Charter which contains:

  • the scope, likely duration and costs of the project
  • the consultants and third parties to be used in the work,
  • the communications plan,
  • the contact details of the Project Manager to be appointed for the project.

Getting Started (Problem Identification)

The first phase is to analyse the problem, identify the key stakeholders both internal and external to the client, quantify the deliverables and establish the manner in which the consultants will work with the client in achieving the outcome before obtaining approval to start the project. The client identifies the in-house resources to be allocated, and the consultant identifies appropriate resources for the project. An initial analysis of risks and dependencies is performed.

Scoping Phase (Project Definition)

This phase of the project runs concurrently with facets of the Problem Definition Phase and is instrumental to the analysis and scoping of the content and features for the required products. The outcomes of this phase are the first draft of a Project Charter and the Project Plan.

Analysis/Design Phase (Prototype Development)

This phase is the preparation of the Project Plan, the Change Management Plan and determination of a strategy for supporting products throughout their lifetime, including:

  • the information gathering strategy,
  • the updating of data,
  • the design and development of a prototype solution that responds to the requirements of the Project Charter,
  • the implementation strategy or Change Management Plan.

It is at this stage that the prototype solutions will be offered for critical comment from the client. The Project Charter will be updated to reflect the feedback gained from this process.

Development Phase (Product development)

After sign-off of the Analysis/Design phase deliverables, full development of the product proceeds. The specific deliverables of this phase will be determined in the initial analysis but typically involves the building and testing of all end products as appropriate. This also includes development of support systems and toolsets.

Testing Phase (Pilot Implementation)

Functionality and content is tested by stakeholders and identified client resources against the project objectives specified in the Project Charter, as amended, to ensure client satisfaction prior to full implementation. The Change Management Plan is tested in a structured walk-through session.

Implementation Phase (Change Management)

Upon successful completion of the testing phase, the project is then implemented by the client in accordance with the Change Management Plan.

Post Implementation Review (PIR)

Ozbusinesspartners recommends that a PIR is conducted after a period agreed between the client and the consultant, typically between three and six months after implementation, to assess the ongoing utility of the delivered products. This imay be done as part of a service level agreement between the client and the consultants.

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